Is the Moss Arts Center open?
Our building is currently closed to the public. We will be opening in accordance with university guidelines and recommendations and will announce those plans here.

Is the box office open?
Our building is closed to the public at this time. If you need assistance, our box office team is available by email at macboxoffice@vt.edu or by phone at 540-231-5300. 

When will you begin offering performances in the theatre again?
Guidance from the university and health officials will shape when and how we approach opening the theatre, scheduling performances, and selling tickets.

When performances resume, what safety measures will the Moss Arts Center take to protect patrons?
When we are able to present events again, we will carefully adhere to guidelines related to social distancing and sanitation established by the university and local county and federal authorities. 

When will the Moss Arts Center galleries open?
Our building is currently closed, but our curator is hard at work planning an exhibition for the fall 2020 semester, and we anticipate the galleries will be open to present that exhibition. We will announce those opening dates as soon as they have been finalized.

When will the 2020-2021 season be announced?
We had originally planned to announce our upcoming season in June, but COVID-19 has thrown a wrench into those plans. Please bear with us as we work through how and when we may safely present in-person performances. We’re also working closely with artists on scheduling online and in-person opportunities. It’s unlikely that we will announce an entire season at once as we normally would to allow greater flexibility to adapt to changing information and circumstances.

When will tickets go on sale?
Unlike previous seasons, ticket sales will likely occur in multiple phases. While the exact dates have not yet been determined, we plan to begin selling a fall series of online performances first, beginning in early August. November and December performances will hopefully go on sale in September, and spring performances in October. 

How will you approach seating and selling tickets?
We haven’t determined how we will handle subscriptions and ticket sales, but know that the safety and comfort level of our patrons, staff, and artists is our priority as we determine how we will return to the theatre. What we do know is that this year will be different than any other, and we may need to re-evaluate how we sell tickets to accommodate social distancing measures.

Will you offer subscriptions for the 2020-2021 season?
It’s unlikely that any fall or winter performances will be part of a traditional subscription package, so we’re considering offering subscriptions for spring only.

I am a Premier or Gold Subscriber. Will I be able to reserve my usual seats for this season?
First, thank you for being a loyal subscriber. We really appreciate you and the many other patrons who have maintained their favorite seats year after year. You’re very important to us, but there is a chance that we’ll have to shift some of those seats this season to accommodate distancing requirements. If we do, we’ll make every effort to get subscribers back into their favorite seats in the future.

How will you handle refunds and exchanges?
For ticket holders who are unable to attend a performance, we plan to be flexible with exchanges for other performances and, if needed, refunds. We’re also planning to provide a livestream option for each performance exclusively for ticket holders so that anyone who is unable to use their ticket because they are unwell or feel uncomfortable attending the performance in person will be able to watch from the comfort of their own home.

If I purchase a ticket to a performance that is later canceled or rescheduled, can I get a refund?
If a performance is canceled or rescheduled, you may exchange your tickets to another performance, donate the value of your tickets, or request a refund.

What do I do if I have a ticket to a performance but I’m not feeling well?
If you are experiencing symptoms or have been in contact with anyone who is sick, please stay home. We will be livestreaming performances exclusively for ticket holders, so you can watch from home. You may also exchange your tickets by  contacting the box office by email at macboxoffice@vt.edu or by calling 540-231-5300 prior to the performances.

I kept my tickets to the Paula Poundstone performance originally scheduled for June 5, 2020. Since the performance is now scheduled for December 20, 2020, do I need new tickets?
Your tickets for the original performance of Paula Poundstone in June are still valid for the new date of December 20, 2020. 

When will tickets for Paula Poundstone go back on sale?
We hope to begin selling tickets for November and December performances in September. 

I had tickets to a canceled show that was part of the Moss Arts Center’s 2019-2020 season. What happened to those?
At this time, all tickets to canceled performances have been refunded, or, if requested, the value was donated back to the Moss Arts Center. If you have questions regarding your refund status, please call us at 540-231-5300.

I had a credit on my account for the 2019-2020 season. Is the credit still valid?
All unused credit will be available for use in our upcoming 2020-2021 season. 

How can I support the Moss Arts Center during this time?
There are two great ways you can support the Moss Arts Center right now. 

One option is by giving to the Moss Arts Center Annual Fund. Gifts to the annual fund are unrestricted and provide us the flexibility to respond to our most pressing financial concerns and seize unique and important opportunities in real time—a critical ability for arts centers in an ever-changing landscape. You can give to the Moss Arts Center Annual Fund here.

Another wonderful way to support the Moss Arts Center is to establish an endowment, which provides us with consistent financial support in perpetuity and helps ensure our future. To explore establishing an endowment at the Moss Arts Center, contact Rachael Carberry, associate director of advancement, at restep2@vt.edu or 540-750-0673.