ReQUEST FOR SERVICES
If you have any questions about our services or desire an accommodation, please contact us by email at email@example.com or call 540-231-5300 at least 10 business days prior to an event.
We are committed to being fully accessible to all patrons and their companions and strive to make your experience convenient and comfortable. In addition to our venue’s universal design features we offer the following services and accommodations:
There are six ADA parking spaces at the main entrance to the Moss Arts Center on Alumni Mall and eight ADA parking spaces at the Turner Street entrance. These spaces are available on a first-come, first-served basis and cannot be reserved. Additional ADA-accessible parking is available on all levels of the North End Center parking garage on Turner Street. The front driveway is a great option for passenger drop-off.
Wheelchair and companion seating are available on the orchestra, mezzanine, and balcony levels of the Moss Arts Center at all available price points. If possible, please select or request wheelchair seating when you purchase tickets. For most events, accessible seating is located in the following sections: orchestra row D: 9-18, row V: 2-8, and row V: 1-7; mezzanine box seats BX: 201-213 and BX: 202-214; and balcony box seats BX: 301-307 and 302-308.
Assistive Listening Devices
Assistive listening devices (ALD) are used to improve the hearing ability for people in a variety of situations. Visit the coat check area located beside the box office to request an ALD free of charge. If the coat check is not accessible, please see a box office attendant for assistance.
Sensory Support Items
We offer sensory-friendly bags filled with sensory support items, including noise-canceling headphones and several types of quiet fidget toys, like marble mazes, squish items, pop-its, and more. Visit the coat check area located beside the box office to request sensory support items free of charge. If the coat check is not accessible, please see a box office attendant for assistance.
A wheelchair is available for patrons needing assistance from the front entrance to their seat. Please check in with a patron services representative to request a wheelchair free of charge.
An elevator is located opposite the main entrance to the Moss Arts Center. A second elevator is located in the orchestra lobby between doors O2 and O3, which can be used for accessible seating on the mezzanine and balcony levels.
Accessible and gender-inclusive restrooms are available on all three levels of the Moss Arts Center. Look for the family restroom sign or ask an usher for assistance.
Service animals are welcome to visit the Moss Arts Center. If possible, please select or request accessible seating to include your animal companion when you purchase tickets.
Sign Language Interpretation
Sign language interpretation is available by request. If you desire an accommodation, please contact us at firstname.lastname@example.org or call 540-231-5300 at least 10 business days prior to an event. Seating will be reserved for patrons receiving this service to ensure they have a good sight line to the language interpreter. This service is subject to interpreter availability.
Visual Aids or Alternative Format
Large-print or alternative format programs are available by request. If you desire an accommodation, please contact us at email@example.com or call 540-231-5300 at least 10 business days prior to an event.